FAQs
1. What products do you offer?
We offer a curated collection of pet accessories including collars, leashes, beds, toys, grooming tools, feeding supplies, and more — designed for both dogs and cats.
2. Do you offer free shipping?
Yes! We offer free shipping on all orders over $49. Standard shipping applies to orders below that.
3. How long does delivery take?
Orders are typically processed within 1–2 business days, with delivery in 4–7 business days depending on your location.
4. Where do you ship?
We currently ship across the United States and selected international countries. Shipping options are available at checkout.
5. Can I return or exchange an item?
Absolutely! We offer 30-day returns on unused, original-condition items. Please contact us to initiate a return.
6. What if I receive the wrong or damaged item?
We’re truly sorry! If your item is damaged or incorrect, contact us within 48 hours and we’ll replace or refund it right away.
7. Are your products pet-safe?
Yes! All our products are carefully selected for safety, durability, and comfort. Your pet’s well-being is our top priority.
8. How can I track my order?
Once your order ships, you'll receive an email with a tracking number so you can follow your package every step of the way.
9. Do you offer gift wrapping or gift messages?
Yes! At checkout, you can add gift wrap and a personalized message — perfect for birthdays or adoption days!
10. How can I contact customer service?
You can reach us anytime at support@pawsynest.com. We aim to respond within 24 hours during